Services · Managed Services
Someone watching the systems at three in the morning, so a failure is a ticket that was already opened rather than a call you have to make.
The problem
Most teams find out something broke when a customer tells them. By then the outage has a start time nobody recorded, no one can say what changed, and the person who understood that server left last year. Monitoring is cheap; knowing what the alert means at 3am is what is actually being bought.
Who buys this
Operations and IT leads accountable for uptime, and founders who have realised that their systems currently depend on one person answering their phone.
5 capabilities
01
We see it fail before you do, and the clock starts then.
Continuous monitoring of servers, endpoints, network and the services that actually matter to the business, with alert thresholds tuned to your environment rather than the defaults. Alerts route to people, not to an inbox nobody reads.
What you get
02
A number your team can call that reaches someone who knows your setup.
First- and second-line support for the people who use the systems, with response and resolution targets agreed in writing. Tickets are tracked so recurring problems become visible instead of being absorbed.
What you get
03
Every machine current, and a record proving it.
Operating system and application patching on a tested schedule across every managed device, with staged rollout so an update cannot take the whole estate down at once. The compliance evidence falls out of the process rather than being assembled afterwards.
What you get
04
Backups that have been restored from, not just taken.
Backup of systems and data against an agreed recovery point and recovery time, with restores tested on a schedule. An untested backup is a belief, not a control, which is the distinction that matters on the day.
What you get
05
The stack documented, so it no longer lives in one person's head.
Day-to-day management of network, firewalls, identity and the infrastructure underneath, with configuration under change control and the whole thing written down. Documentation is the deliverable clients notice least and miss most.
What you get
Engagement models
Most agencies keep this behind a call. It is more useful to you here.
The default. Priced per endpoint or per user against an agreed scope and response times, so what is covered is written down before anything breaks.
Where there is already an internal IT team and the gap is out-of-hours cover, escalation depth or a specific specialism rather than the whole function.
Onboarding, migrations and the documentation work that has to happen before anything can be supported properly.
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